At gogojili, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a gogojili player in the Philippines.
Six principles that guide how gogojili handles your personal information
gogojili only collects personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of it.
All personal data stored by gogojili is protected using industry-standard encryption at rest and in transit. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
gogojili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the gogojili platform and services.
As a gogojili player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing. We make it straightforward to exercise these rights.
We tell you upfront what data we collect and why. There are no hidden data practices at gogojili. This Privacy Policy is written in plain language so every Filipino player can understand it clearly.
gogojili does not hold your data indefinitely. Retention periods are defined by regulatory requirements and operational necessity. When data is no longer needed, it is securely deleted or anonymised.
Plain-language summary: gogojili collects only the data needed to run your account, process payments, and comply with Philippine regulations. We protect it with strong security, never sell it, and give you clear rights over it. The full legal detail is below.
1.1 This Privacy Policy describes how gogojili ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who access the gogojili platform at gogojili.one (the "Platform").
1.2 gogojili is committed to protecting the privacy and personal data of all users in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
1.3 By registering for a gogojili account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.4 This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the gogojili platform.
2.1 For the purposes of applicable data protection legislation, gogojili acts as the data controller in respect of personal data collected through the Platform. As data controller, gogojili determines the purposes and means of processing your personal information.
2.2 If you have any questions about how gogojili processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
3.1 gogojili collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, residential address | Account communication, support, regulatory notices |
| Financial Data | GCash number, bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session data | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bet amounts, session duration, login history | Responsible gaming monitoring, personalisation, compliance |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| KYC Documents | Scanned government IDs, selfies, proof of address documents | Identity verification, regulatory compliance, AML obligations |
3.2 gogojili does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, self-exclusion records maintained for responsible gaming purposes).
4.1 gogojili collects personal data through the following means:
4.2 You are not obligated to provide all requested personal data; however, failure to provide certain mandatory information (such as identity documents for KYC) may prevent gogojili from opening or maintaining your account, or from processing withdrawal requests.
5.1 gogojili processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 gogojili uses your personal data for the following purposes:
You can opt out of marketing communications at any time by contacting gogojili support via live chat or by following the unsubscribe instructions in any marketing email you receive.
7.1 gogojili does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:
7.2 When gogojili shares data with third-party service providers, we require them to maintain appropriate technical and organisational security measures and to process your data only for the specified purposes.
8.1 gogojili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.
8.2 gogojili uses the following types of cookies:
8.3 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the gogojili platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
gogojili does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.
9.1 gogojili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 While gogojili takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are also responsible for maintaining the security of your gogojili login credentials and for notifying us immediately if you suspect unauthorised access to your account.
10.1 gogojili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR licensing, AMLA compliance |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC Documents | Duration of account + 5 years after closure | Regulatory requirement |
| Customer Support Records | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical & Log Data | 12 months | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming obligations |
10.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by gogojili:
11.2 To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. gogojili will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notification to you.
Please note that certain rights are subject to limitations. For example, gogojili cannot delete data that we are legally required to retain under PAGCOR licensing conditions or the Anti-Money Laundering Act.
12.1 The gogojili platform is strictly intended for persons aged 21 years and above. gogojili does not knowingly collect personal data from individuals under the age of 21.
12.2 If gogojili becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment method used, subject to verification.
12.3 If you are a parent or guardian and believe that your child has registered for a gogojili account, please contact us immediately using the details in Section 15 so that we can take appropriate action.
13.1 The gogojili platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the gogojili platform and does not cover the privacy practices of any third-party websites.
13.2 gogojili is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the gogojili platform.
14.1 gogojili may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
14.2 The most current version of this Privacy Policy will always be available on this page, with the effective date clearly indicated. Your continued use of the gogojili platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
14.3 If you do not agree with any update to this Privacy Policy, you should cease using the Platform and may request account closure by contacting our support team.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by gogojili, please contact our Data Protection Officer through the following channels:
15.2 If you are not satisfied with our response to your data protection enquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
For account-related queries unrelated to data privacy, please contact our general support team via live chat. For responsible gaming support and self-exclusion requests, visit our Responsible Gaming page.
We built gogojili with privacy and security at its core. Sign in to your account, explore our games, or download the app — knowing your data is always protected.